S A P T I N G A L A

Loading

Pasikkaana Rusi

At Saptingala, we believe that food is not just nourishment but a bridge to tradition and joy. We are not just a restaurant; we are a heartfelt tribute to the vibrant spirit of South India.

gallery-img gallery-img gallery-img
gallery-img gallery-img gallery-img

Contact Info

contact us

TERMS AND CONDITIONS

Your trust, Our Commitment

Welcome to Saptingala’s Website. By accessing or using our services, you agree to the following terms and conditions. Please read these terms carefully.

about-img
1. General Information
  • These Terms and Conditions (“T&Cs”) govern your use of the Saptingala website and all associated services. By accessing our website or placing an order, you agree to comply with these terms.
2. Menu and Food Services
  • Menu Availability: Saptingala strives to keep its menu updated, but we reserve the right to change or discontinue items and prices without prior notice.
  • Dietary Information: While we aim to provide accurate details, we cannot guarantee that our dishes are free from all allergens. It is the customer’s responsibility to inform us of any allergies or dietary restrictions before ordering.
3. Ordering and Payments
  • Order Placement: Orders can be placed through our affiliated delivery platforms. All orders are subject to availability.
  • Payment Security: We accept payments through UPI services. All transactions are encrypted to ensure security.
  • Cancellation and Refunds: Orders can be modified or cancelled within 10 minutes of placement. Refunds for cancellations are processed based on our refund policy. Orders already prepared or dispatched are not eligible for cancellation or refunds.
4. Delivery and Takeaway
  • Delivery Time: We strive to deliver orders within the estimated time frame but cannot guarantee delivery times due to potential traffic, weather, or unforeseen circumstances.
  • Third-Party Delivery Services: For orders placed through apps such as Zomato and Swiggy, the terms and policies of those services apply.
  • Takeaway Policy: Orders for pickup must be collected within the specified time, and customers may need to show identification for order verification.
5. Catering Services
  • Bookings and Payment: Catering services require advance booking and a deposit. The final payment must be made before or on the day of the event.
  • Cancellation Policy: Cancellations made at least 48 hours before the scheduled event will be eligible for a partial refund, minus any incurred preparation costs.
6. Customer Responsibilities
  • Accurate Information: Customers are required to provide accurate contact and delivery information. Incorrect details may result in delays or order issues.
  • Health and Safety Compliance: Please notify us of any known allergies. We will do our best to accommodate but do not guarantee allergen-free meals.
7. Privacy Policy
  • Data Collection: We collect customer data such as name, contact information, and payment details to enhance your experience and ensure smooth service.
  • Third-Party Sharing: We may share information with partnered delivery services solely for order fulfilment purposes.
8. Intellectual Property
  • Content Ownership: All content on the Saptingala website, including text, images, and logos, is the property of Saptingala and is protected under intellectual property laws.
  • User Restrictions: Unauthorised use, reproduction, or distribution of any website content is prohibited without prior written consent.
9. Liability and Disclaimers
  • Service Availability: Saptingala’s website and services are provided “as is.” We do not guarantee uninterrupted service and are not liable for any technical disruptions.
  • Limitation of Liability: Saptingala shall not be held responsible for any indirect or incidental damages arising from the use of our services or website.
10. Modifications to Terms
  • Right to Amend: Saptingala reserves the right to modify these T&Cs at any time. Any changes will be effective upon posting to the website. Continued use after modifications indicates your acceptance of the revised terms.
  • Notification of Changes: Updates to the T&Cs will be posted on the website, and it is the customer’s responsibility to review these changes.
11. Governing Law
  • These T&Cs are governed by the laws of Tamil Nadu, India. Any disputes arising from these terms shall fall under the jurisdiction of the courts located in Coimbatore, Tamil Nadu.
12. Contact Information
  • For any inquiries or assistance, please contact us at: Phone: 9944900889 Feedback: You can submit feedback through the feedback form on our website or via WhatsApp at 9944900889.

Feedback Form